Hyundai Tucson and Santa Fe may have a problem with the eCall system (week 1/21)

15/01/2021

This week’s recalls:
– Hyundai Tucson + Santa Fe – eCall
– Mercedes Sprinter – tow bar
– Opel Vivaro + Zafira Life – seats

Three recalls of three manufacturers were issued for five models in the 1st week of 2021 through the Rapex system. Hyundai, Mercedes-Benz, and Opel announced one recall each.

The eCall unit of the Hyundai Santa Fe (TM) and Tucson (NX4e) models manufactured between August and November 2020 does not register information from the vehicle’s VIN code. This information cannot be transmitted to the eCall system under a situation where an airbag is deployed, causing it to function incorrectly.

The seat locking mechanism may not engage properly with Opel Vivaro and Zafira Life vans manufactured between September 2019 and March 2020. This may increase the risk of injury in the event of an accident.

Some Mercedes Sprinters manufactured in November and December 2018 are also being recalled. Cracks forming at the point where the trailer hitch is connected to the vehicle may cause the coupling to break. The trailer will become detached from the vehicle, increasing the risk of an accident.

See the table below for all the recalls from this week.

Recalls announced in the 1st week of 2021

Make, Model (years)	Problem
Hyundai Tucson (2020)	VIN information is not registered in the eCall unit.
Hyundai Santa Fe (2020)	VIN information is not registered in the eCall unit.
Mercedes-Benz Sprinter (2018)	Cracks forming at the point where the trailer hitch is connected to the vehicle.
Opel Vivaro (2019 – 2020)	The seat locking mechanism may not engage.
Opel Zafira Life (2019 – 2020)	The seat locking mechanism may not engage.

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Where now?

What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact an dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.

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Recalls and Reliability

If you wish to know more about the eventual problems of a specific car (e.g. real mileage, potential traffic accident damages, odometer rollback, repairs, etc.), in that case, we suggest going to this page.

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