Suzuki Across and Swace: Switching off the emergency control module

05/02/2023

Worldwide, Suzuki is recalling 20,477 Across and Swace (pictured) produced between 2020 and 2022. The reason for the measure is a software error in the eCall system, which switches off the emergency call control module after 10 minutes of switching off the ignition. As a result, calls from the emergency call centre can no longer be accepted. 3566 vehicles are affected in Germany.

An update of the emergency call control module software is being installed in the workshop. The monitored recall runs under the KBA reference number “012490”, and the internal code is “99XH”.

Recall details

Make:	Suzuki
Model:	Across and Swace
Year of manufacture:	2020 – 2022
Production:	2020 – 2022
Extent:	20,477
Code:	99XH

Source: KBA 012490

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Suzuki recalls in Rapex

This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop (see below at “What the owner should do?”).

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What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.