Illustrative photo: Source Ford
Reason for the recall:
A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system. As a result, emergency service may not be contacted in case of need.
The Ford Puma models affected by this recall were manufactured between 15 July 2019 and 12 February 2021.
Ford recall code: 21C12
Affected models: Explorer, Puma, Focus, S-Max, Galaxy, Kuga
Vehicle numbers (worldwide): 680
Source: Rapex Alert 25/2021 INFO/00130/21
| Type of alert | INFO |
| Production period | 15. 7. 2019 - 12. 2. 2021 |
| Risk | Injury |
| Type/number of model | Types: DEH, DFK, WUJ, J2K e13*2007/46*1911*06-*09; e13*2007/46*2188*02, *03, *05; e13*2007/46*2217*00-*01; e9*2007/46*3165*00,*02-*04 |
| Country of origin | Germany/USA |
| Alert submitted by | Germany |
| Measures taken by economic operators | Recall of the product from end users |
| Products were found and measures were taken also in | See the source |
| Published by Rapex | 25/06/2021 |
This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please get in touch with an authorised workshop (see below at "What the owner should do?").
Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a Ford dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.
If you wish to know more about the eventual problems of a specific car (e.g. real mileage, potential traffic accident damages, odometer rollback, repairs, etc.), in that case, we suggest going to this page.
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