The electrodes of the traction batteries may be incorrectly aligned. Moreover, certain cells of the traction batteries may be missing an anode. This could result in a short circuit between the electrodes and lead to a thermal runaway of the battery, causing it to emit toxic smoke without flame.
The DS7 Crossback E-Tense vehicles affected by this recall were manufactured between 9 October and 12 December 2019.
Products were found and measures were taken also in
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Published by Rapex
16/07/2021
This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please get in touch with an authorised workshop (see below at "What the owner should do?").
What should an owner do if there's a recall?
Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a Citroen dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.
If you wish to know more about the eventual problems of a specific car (e.g. real mileage, potential traffic accident damages, odometer rollback, repairs, etc.), in that case, we suggest going to this page.
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