Currently 5219 Recalls

Citroen-C5-Aircross-Hybrid-2020-battery-fire

Illustrative photo: Source Citroen

Citroen C5 Aircross (2020 – 2022)

EV/Hybrid fire

The traction battery can overheat due to faulty battery-monitoring software. This could cause the traction battery and/or the vehicle to catch fire.

The Citroen C5 Aircross vehicles affected by this recall were manufactured between 11 February 2020 and 28 November 2022.

Citroen recall code: JQD JQE JQF
Affected models: C5 Aircross / DS7 crossback
Vehicle numbers (worldwide): 18,183

More info in the article Risk of battery fire with 90,000 Citroën, DS, Opel and Peugeot hybrids

Source: Rapex Alert 21/2023 A12/01220/23

Type of alertSerious
Production period11. 2. 2020 - 28. 11. 2022
RiskFire
Type/number of modelC5 AIRCROSS: e2*2007/46*0642*07 e2*2007/46*0642*09 e2*2007/46*0642*10 e2*2007/46*0642*11 e2*2007/46*0642*12 e2*2007/46*0642*13 C5 AIRCROSS: e2*2007/46*0642*14 e2*2007/46*0642*15 e2*2007/46*0642*16 e2*2007/46*0642*17
Country of originFrance
Alert submitted byFrance
Measures taken by economic operatorsRecall of the product from end users
Products were found and measures were taken also inSee the source
Published by Rapex26/05/2023

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What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a Citroen dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.

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