Mercedes-Benz EQE and EQS: Drive loss due to faulty software

04/07/2023

Mercedes-Benz is recalling 24,873 EQE and EQS of the model years 2020 to 2023 to the workshop worldwide. The reason for the measure is a software of the electric powertrain that does not comply with the specification, which can lead to its shutdown and thus to loss of drive.

The affected software is updated in the workshop. The KBA monitors the recall under the reference number “012871” and the internal manufacturer code is “5496213“.

Recall details

Make:	Mercedes-Benz
Model:	EQE and EQS
Year of manufacture:	2020 – 2023
Production:	2020 – 2023
Extent:	24,873
Code:	5496213

Source: KBA 012871 (Search Rückrufcode: 5496213)

⚠️ Do you know the year your car was made? You most probably don’t

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This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop (see below at “What the owner should do?”).

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What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.

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