Mercedes-Benz-CLS-Class-2016-recall-e-call

Illustrative photo: Source Mercedes-Benz

Mercedes-Benz CLS (2016 – 2018)

accident electronic

20/01/2019

Reason for the recall:

The software of the communication module for the emergency call system (eCall) is faulty. As a result, it may be impossible to establish a speech connection with the Mercedes-Benz emergency call centre or to transmit vehicle data.

Mercedes-Benz CLA, GLA, SLC, A-Class, AMG GT, C-Class, E-Class, S-Class, SL, B-Class, GLC, CLS and G-Class built between 2016 and 2018 are affected by this recall.

Company recall code: 5499637

Source: Rapex Alert 3/2019 A12/0065/18

Type of alert
Production period	2016 - 2018
Risk	3
Type/number of model	types: 204, 204AMG, 204K, 212, R1ES, R1EC, 221, 221AMG, 218, 218AMG, 204X, 463, G463Landaulet
Country of origin	Germany
Alert submitted by	Germany
Measures taken by economic operators
Products were found and measures were taken also in	See the source
Published by Rapex	18/01/2019

This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please get in touch with an authorised workshop (see below at "What the owner should do?").

Verify your vehicle’s history

Check the vehicle against European and global databases and get a comprehensive overview of its damage records, true mileage, listing and photo history, origin and age, service history, and any records of financing, theft, or use as a taxi. Learn more.

What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a Mercedes-Benz dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.