ford-tourneo-custom-airbag-deactivation-kba

Ford Custom Vans: The front passenger airbag deactivation

02/04/2024

Ford sent letters to 9,583 Tourneo Custom and Transit Custom van owners. For vehicles manufactured between 15 July and 13 November 2023, the operating instructions do not adequately describe the operation of the front passenger airbag deactivation, making it unclear whether the airbag is switched on or off. If a rear-facing child seat is used, the risk of injury in an accident increases if the airbag is activated.

An additional sheet is enclosed with the owner’s letter, which must be read and observed. This should then be added to the existing operating instructions and kept in the vehicle (e.g. in the glove compartment).

The Kraftfahrt-Bundesamt (KBA) monitors the recall under the reference number “013527“. The internal manufacturer code is “23S62“.

Recall details

Make:	Ford
Model:	Tourneo Custom, Transit Custom
Year of manufacture:	2023
Production:	15. 7. – 13. 11. 2023
Extent:	9,583
Code:	23S62
KBA publication date:	26. 3. 2024

Source: KBA 013702 (Search Rückrufcode: 23S62)

⚠️ Do you know the year your car was made? You most probably don’t

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This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop (see below at “What the owner should do?”).

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What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.

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