Failure of eCall-System communication in two Tesla models

21/07/2025

Tesla is recalling 14,003 vehicles of the Model X and Model S series manufactured between 13. 9. 2022 and 22. 11. 2024. The recall is due to the audio function of the eCall system that may not be available.

Tesla has provided an over-the-air software update for affected vehicles to mitigate this issue.

The Kraftfahrt-Bundesamt (KBA) monitors the recall under the reference number “14817R“. The internal manufacturer code is “SB-25-00-005“.

Recall details

Make:	Tesla
Model:	Model X, Model S
Year of manufacture:	2022 – 2024
Production:	13. 9. 2022 – 22. 11. 2024
Extent:	14,003
Code:	SB-25-00-005
KBA publication date:	18. 7. 2025

Source: KBA 14817R (Search Rückrufcode: SB-25-00-005)

⚠️ Do you know the year your car was made? You most probably don’t

More Tesla recalls

This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop (see below at “What the owner should do?”).

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What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.

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