The e-Call system may fail with some Opel, Citroen and Peugeot models

2008 208 5008 C4 C4 X C5 Aircross Citroen Corsa Grandland KBA Recalls Mokka Opel Peugeot

24/03/2025

Updated
Opel is recalling 1,083 vehicles of the Corsa, Grandland, and Mokka model series manufactured in 2024. The reason for the recall is that the telematics control unit cannot establish a connection to the remote server, causing the e-Call system and the speed limiter to fail.

For the same reason, Citroen is recalling 218 vehicles of the C4, C4 X, and C5 Aircross model series and Peugeot 189 208, 2008,and 5008 models. All of them were also produced in 2024.

At an authorised workshop, the 12V battery is disconnected and connected. The fault codes are read out and deleted.

The Kraftfahrt-Bundesamt (KBA) monitors the recall under the reference numbers “14721R, 14833R, 14837R“. The internal manufacturer codes are “KQW“ for Opel, “NR7“ for Citroen, and “MVT“ for Peugeot.

Recall details

Make:	Opel, Citroen, Peugeot
Models:	Opel Corsa, Grandland, Mokka / Citroen C4, C4X, C5 Aircross / Peugeot 208, 2008, 5008
Year of manufacture:	2024
Production:	2024
Extent:	1,083 + 218 + 189
Codes:	KQW, NR7, MVT
KBA publication date:	18. 2. 2025

Source: KBA 14839R, 14720R, 14727R (Search Rückrufcode: KQW, NR7, MVT)

Update 24. 3. 2025

Opel is recalling 1,202 vehicles of the Combo, Corsa, Vivaro and Zafira model series manufactured in 2024. The reason for the recall is a faulty telematics control unit that can lead to failure of the e-Call system and the speed limiter. The battery can be discharged.

The same fault may also be present in 967 Peugeot 2008, 208, Expert, Partner, Rifter, Traveller and 611 Citroen Berlingo, C3, C4, C4 X, Jumpy, and Spacetourer vehicles. All were also produced in 2024.

At an authorised workshop, the autonomous telematics box is replaced.

The Kraftfahrt-Bundesamt (KBA) monitors the recall under the reference numbers “14889R, 14890R, 14888R“. The internal manufacturer codes are “NN5“ for Citroen, “KQA“ for Opel, and “MUS“ for Peugeot

Recall details

Make:	Opel / Peugeot / Citroen
Models:	Combo, Corsa, Vivaro, Zafira / 2008, 208, Expert, Partner, Rifter, Traveller / Berlingo, C3, C4, C4 X, Jumpy, Spacetourer
Year of manufacture:	2024
Production:	2024
Extent:	1,202 + 967 + 611
Codes:	NN5, KQA, MUS
KBA publication date:	7. 3. 2025

Source: KBA 14889R, 14890R, 14888R (Search Rückrufcode: NN5, KQA, MUS)

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This notification is purely informative for the vehicle type you have selected. As these deficiencies often relate to specific components (engine type, bodywork, equipment), the recall may not apply to all vehicles of this type. For more detailed information on possible recalls for your vehicle, please contact an authorised workshop (see below at “What the owner should do?”).

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What should an owner do if there's a recall?

Please note that the recall may not apply to all vehicles produced in a given period. If you think your car might be affected, you should immediately contact a dealer or workshop officially authorised to perform repairs on behalf of the manufacturer and ask for the details. You can use our sample request text. After reporting the vehicle's VIN code, you will find out if the defect is present on your car, or if it has already been resolved by the previous owner if the car was purchased second-hand.

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