The telematics unit for e-Call may not work as required. The Public Safety Answering Points (PSAPs), the automatic callback function from the PSAP, to the vehicle does not work. The PSAP cannot automatically re-establish the connection with the vehicle if the initial connection has ended.This can hinder or delay emergency assistance, treatment of injuries.
The Toyota ProAce City vehicles affected by this recall were manufactured between 2 December 2019 and 30June 2022.
Toyota recall code: CI23-024
Affected models: Proace City & Proace City BEV
Vehicle numbers (worldwide): 72,483
Source: Rapex Alert 37/2023 INFO/00118/23