The e-Call system may fail with some Opel, Citroen and Peugeot models

opel-ecall-recall-kba

Updated
Opel is recalling 1,083 vehicles of the Corsa, Grandland, and Mokka model series manufactured in 2024. The reason for the recall is that the telematics control unit cannot establish a connection to the remote server, causing the e-Call system and the speed limiter to fail.

For the same reason, Citroen is recalling 218 vehicles of the C4, C4 X, and C5 Aircross model series and Peugeot 189 208, 2008,and 5008 models. All of them were also produced in 2024.

At an authorised workshop, the 12V battery is disconnected and connected. The fault codes are read out and deleted.

The Kraftfahrt-Bundesamt (KBA) monitors the recall under the reference numbers “14721R, 14833R, 14837R“. The internal manufacturer codes are “KQW“ for Opel, “NR7“ for Citroen, and “MVT“ for Peugeot.

Recall details

Make: Opel, Citroen, Peugeot
Models: Opel Corsa, Grandland, Mokka / Citroen C4, C4X, C5 Aircross / Peugeot 208, 2008, 5008
Year of manufacture: 2024
Production: 2024
Extent: 1,083 + 218 + 189
Codes: KQW, NR7, MVT
KBA publication date: 18. 2. 2025

Source: KBA 14839R, 14720R, 14727R (Search Rückrufcode: KQW, NR7, MVT)

Update 24. 3. 2025

Opel is recalling 1,202 vehicles of the Combo, Corsa, Vivaro and Zafira model series manufactured in 2024. The reason for the recall is a faulty telematics control unit that can lead to failure of the e-Call system and the speed limiter. The battery can be discharged.

The same fault may also be present in 967 Peugeot 2008, 208, Expert, Partner, Rifter, Traveller and 611 Citroen Berlingo, C3, C4, C4 X, Jumpy, and Spacetourer vehicles. All were also produced in 2024.

At an authorised workshop, the autonomous telematics box is replaced.

The Kraftfahrt-Bundesamt (KBA) monitors the recall under the reference numbers “14889R, 14890R, 14888R“. The internal manufacturer codes are “NN5“ for Citroen, “KQA“ for Opel, and “MUS“ for Peugeot

Recall details

Make: Opel / Peugeot / Citroen
Models: Combo, Corsa, Vivaro, Zafira / 2008, 208, Expert, Partner, Rifter, Traveller / Berlingo, C3, C4, C4 X, Jumpy, Spacetourer
Year of manufacture: 2024
Production: 2024
Extent: 1,202 + 967 + 611
Codes: NN5, KQA, MUS
KBA publication date: 7. 3. 2025

Source: KBA 14889R, 14890R, 14888R (Search Rückrufcode: NN5, KQA, MUS)


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What the owner should do?

If you read about a recall that you think may affect your car, you should make immediate contact with a dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.

If you wish to know more about eventual problems of a specific car (e.g. real mileage, potential traffic accidents damages, odometer rollback, repairs, etc.), then we suggest going to HPI-Check.

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