Illustrative photo | source Mercedes Benz

Mercedes-Benz C-Class (2012 – 2020)

Published on 31. 05. 2021
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Problem description:

The polycarbonate roof panel located between the windscreen and the panoramic roof may not have been bonded correctly to the vehicle during a prior repair.

In such cases, the adhesive bonding could gradually deteriorate and the panel could become detached from the vehicle, posing a risk to other road users.

The Mercedes-Benz C-Class models fitted with a panoramic roof and affected by this recall were manufactured between 2 July 2012 to 21 October 2020.

Mercedes recall code: 7790003
Affected models: CLA, GLA, A-Class, C-Class, S-Class, GLC, GLE; Types: 245 G, 245 G AMG, 176, 176 AMG, 204, 204 AMG, 204 K, 204 K AMG, 221, 221 AMG, 204 X, 204 X AMG, 166, 166 AMG
Vehicle numbers (worldwide): 16 873

Source: Rapex Alert 21/2021 A12/00730/21

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Type of alert Serious
Make Mercedes-Benz
Model C-Class
Production period 2. 7. 2012 - 21. 10. 2020
Risk Accident
Type/number of model e1*2001/116*0463*14 – 20, e1*2001/116*0335*19 – 46, e1*2001/116*0396*09 – 20, e1*2001/116*0480*16 – 40, e1*2007/46*1884*00, e1*2007/46*0598*16 – 26, e1*2007/46*0826*07 – 13 Types: 245 G, 245 G AMG, 176, 176 AMG, 204, 204 AMG, 204 K, 204 K AMG, 221, 221 AMG, 204 X, 204 X AMG, 166, 166 AMG e1*2001/116*0470*04 - 23, 06 - 25, 00 - 20, e1*2007/46*1207*00 - 09, e1*2007/46*0928*00 - 04, e1*2007/46*1163*00, e1*2001/116*0431*29 - 61, e1*2001/116*0464*15 - 22, e1*2001/116*0457*25 - 51
Country of origin Germany
Alert submitted by Germany
Products were found and measures were taken also in see the source
Measures taken by economic operators Recall of the product from end users
Published by Rapex 20210528



What the owner should do?

If you read about a recall that you think may affect your car, you should make immediate contact with a Mercedes Benz dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.

If you wish to know more about eventual problems of a specific car (e.g. real mileage, potential traffic accidents damages, odometer rollback, repairs, etc.), then we suggest going to HPI-Check.

Check the vehicle's history

UK car-owners can easily make a pre-check by visiting DVLA website and entering the car registration number; it will also reveal the car’s current MOT status.

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