Illustrative photo | source Kia

Kia Sorento MQ4 (2020)

Published on 15. 02. 2021
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Problem description:

The eCall system (transmitting the vehicle identification number to the emergency call center) could malfunction and not transmit the VIN number of the affected vehicle when an airbag has been deployed.

This can cause a delay in the rescue intervention, leading to increased risk of injury.

The Kia Sorento models affected by this recall were manufactured between 19 June and 14 December 2020.

Kia recall code: 201120
Affected models: Sorento (MQ4), Sorento Hybrid (MQ4 HEV)
Vehicle numbers: 5 738

Source: Rapex Alert 6/2021 A12/00165/21

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Type of alert Serious
Make Kia
Model Sorento
Production period 19. 6. 2020 - 14. 12. 2020
Risk Injury
Type/number of model e4*2007/46*1530*00
Country of origin Republic of Korea
Alert submitted by Belgium
Products were found and measures were taken also in see the source
Measures taken by economic operators Recall of the product from end users
Published by Rapex 20210212



What the owner should do?

If you read about a recall that you think may affect your car, you should make immediate contact with a Kia dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.

If you wish to know more about eventual problems of a specific car (e.g. real mileage, potential traffic accidents damages, odometer rollback, repairs, etc.), then we suggest going to HPI-Check.

Check the vehicle's history

UK car-owners can easily make a pre-check by visiting DVLA website and entering the car registration number; it will also reveal the car’s current MOT status.

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