Illustrative photo | source Ford

Ford Explorer (2019 – 2021)

Published on 27. 06. 2021
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Problem description:

A problem may occur with the current Telematic control unit (TCU) software, which could affect the functionality of the eCall system. As a result, emergency service may not be contacted in case of need.

The Ford Explorer models affected by this recall were manufactured between 15 July 2019 and 12 February 2021.

Ford recall code: 21C12
Affected models: Explorer, Puma, Focus, S-Max, Galaxy, Kuga
Vehicle numbers (worldwide): 680

Source: Rapex Alert 25/2021 INFO/00130/21

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Type of alert INFO
Make Ford
Model Explorer
Production period 15. 7. 2019 - 12. 2. 2021
Risk Injury
Type/number of model Types: DEH, DFK, WUJ, J2K e13*2007/46*1911*06-*09; e13*2007/46*2188*02, *03, *05; e13*2007/46*2217*00-*01; e9*2007/46*3165*00,*02-*04
Country of origin Germany/USA
Alert submitted by Germany
Products were found and measures were taken also in see the source
Measures taken by economic operators Recall of the product from end users
Published by Rapex 20210625



What the owner should do?

If you read about a recall that you think may affect your car, you should make immediate contact with a Ford dealer or workshop that’s been officially authorised to perform repairs on behalf of the manufacturer and ask for the details.

If you wish to know more about eventual problems of a specific car (e.g. real mileage, potential traffic accidents damages, odometer rollback, repairs, etc.), then we suggest going to HPI-Check.

Check the vehicle's history

UK car-owners can easily make a pre-check by visiting DVLA website and entering the car registration number; it will also reveal the car’s current MOT status.

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