Hyundai Tucson and Santa Fe may have a problem with the eCall system (week 1/21)



This week’s recalls:
– Hyundai Tucson + Santa Fe – eCall
– Mercedes Sprinter – tow bar
– Opel Vivaro + Zafira Life – seats


Three recalls of three manufacturers were issued for five models in the 1st week of 2021 through the Rapex system. Hyundai, Mercedes-Benz, and Opel announced one recall each.

The eCall unit of the Hyundai Santa Fe (TM) and Tucson (NX4e) models manufactured between August and November 2020 does not register information from the vehicle’s VIN code. This information cannot be transmitted to the eCall system under a situation where an airbag is deployed, causing it to function incorrectly.



The seat locking mechanism may not engage properly with Opel Vivaro and Zafira Life vans manufactured between September 2019 and March 2020. This may increase the risk of injury in the event of an accident.

Some Mercedes Sprinters manufactured in November and December 2018 are also being recalled. Cracks forming at the point where the trailer hitch is connected to the vehicle may cause the coupling to break. The trailer will become detached from the vehicle, increasing the risk of an accident.

See the table below for all the recalls from this week.



Recalls announced in the 1st week of 2021

Make, Model (years)Problem
Hyundai Tucson (2020)VIN information is not registered in the eCall unit.
Hyundai Santa Fe (2020)VIN information is not registered in the eCall unit.
Mercedes-Benz Sprinter (2018)Cracks forming at the point where the trailer hitch is connected to the vehicle.
Opel Vivaro (2019 – 2020)The seat locking mechanism may not engage.
Opel Zafira Life (2019 – 2020)The seat locking mechanism may not engage.

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Based on Weekly overview reports of RAPEX notifications, published free of charge in English on https://ec.europa.eu/rapex, © European Union, 2005 – 2021
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