Audi recalls e-Tron due to the moisture penetration that could result in fire



A few months after the market launch, Audi recalls its electric SUV e-tron back to the workshop. According to a report by the news agency “Bloomberg” from Monday, 1,644 vehicles are affected worldwide. In the US, where the recall has already started, it is about 540 cars.

As the company announced on Tuesday in Ingolstadt, the moisture can penetrate into the battery through a faulty cable seal in the charging socket. This could lead to a short circuit or in extreme cases to a fire.


Official Audi USA statement:

“Audi of America takes the safety of its customers and the quality of our vehicles very seriously. In order to ensure the highest levels of safety and quality for our customers, we have issued a voluntary recall affecting approximately 540 e-tron vehicles that have been delivered to customers and 1,644 in total. The recall is in response to a potentially faulty seal that may allow moisture to enter the battery compartment which could lead to a short circuit or in extreme cases to a thermal event. We are applying an abundance of caution as no such incidents have been reported globally. The recall repair is expected to become available in August 2019.

Customers are being contacted directly to inform them of the recall and our dealer network is fully engaged to deliver the best customer service possible. We regret any inconvenience caused to our customers and reservation holders as we work with all parties toward a positive outcome in the weeks ahead. Audi e-tron vehicles unaffected by the recall remain available for delivery and our reservation system remains open to receive customer reservations.

We are also offering customers a service loaner, $800 cash card, complimentary Audi Care (or reimbursement) and dedicated customer service contact.”


Talks with German authorities about a potential recall in Europe are ongoing, Audi spokesman Udo Ruegheimer said. Some 7,000 E-Tron cars might be affected worldwide, including 2,300 in Germany.

Source: Bloomberg.com

Update 6. 9. 2019 – Officially published by Rapex > https://car-recalls.eu/recall/audi-e-tron-2018-2019/


Where now?


avatar

About the Author

Roman Beránek

Czech independent motoring journalist, ex-editor of CNC's Auto.cz website, former host of the Czech Radio's and CzechTV's "Automotorevue" show. He founded the car-recalls.eu website in 2016 to make car owners better informed and to help to improve road safety.

Alfa Romeo | Alpina | Aston Martin | Audi | Bentley | BMW | Bugatti | Cadillac | Chevrolet | Chrysler | Citroën | Dacia | Dodge | Ferrari | Fiat | Ford | Honda | Hyundai | Infiniti | Jaguar | Jeep | Kia | Lamborghini | Lancia | Land Rover | Lexus | Lotus | Maserati | Mazda | Mercedes-Benz | Mini | Mitsubishi | Morgan | Nissan | Opel | Peugeot | Porsche | Renault | Rolls Royce | Rover | Saab | Seat | Smart | SsangYong | Subaru | Suzuki | Skoda | Tesla | Toyota | Vauxhall | Volkswagen | Volvo |
Deutsche version
Based on Weekly overview reports of RAPEX notifications, published free of charge in English on https://ec.europa.eu/rapex, © European Union, 2005 – 2020
The official contact points of the Member and EFTA-EEA States provide the information published in these weekly overviews. Under the terms of Annex II.10 to the General Product Safety Directive (2001/95/EC) responsibility for the information provided lies with the notifying party. The Commission nor the car-recalls.eu does not take any responsibility for the accuracy of the information provided.
The content owned by the EU on this website is licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) licence.